Refund and cancellation

In short

• Charged twice or charged for a failed order? You get a full refund.
• Bought a mock test pack and have not started any test in it? You can cancel within 7 days for a full refund.
• Booked a paid counselling session? Cancel at least 24 hours before it for a full refund, or reschedule for free.
• Approved refunds reach your original payment method in 5 to 7 working days.

Mock test packs and digital products

Mock test packs, e-books and other digital products are delivered immediately after payment.

• You can ask for a full refund within 7 days of purchase if you have not attempted any test or downloaded the product.
• Once a test in the pack has been attempted or a product downloaded, the purchase cannot be refunded, except where the pack did not work because of a fault on our side that we could not fix within 7 days.
• Access ends on the expiry date shown at purchase. Unused time is not refunded.

Counselling sessions

• Free counselling calls have no charge and no cancellation terms.
• For paid sessions or packages, cancel or reschedule at least 24 hours before the session for a full refund or a new slot.
• Cancellations within 24 hours, or missed sessions, are not refundable, but we will try to offer one free reschedule.
• If we cancel a session and cannot offer a suitable new time, you get a full refund.
• For packages with several sessions, sessions already held are charged and the rest refunded on request.

Institution listings and promotions

Paid listings, featured placements and campaigns for institutions can be cancelled before they go live for a full refund. After a listing or campaign has started, the amount for the period already delivered is not refundable. Any separate agreement with an institution takes priority over this section.

How to ask for a refund

1. Email support@campuspro.co.in or WhatsApp +91 98949 97818.
2. Share your name, registered email or phone, the order or payment ID, and the reason.
3. We reply within 2 working days with a decision.
4. Approved refunds are processed through Razorpay to the original payment method. Banks usually credit them in 5 to 7 working days.

Failed or duplicate payments

If money left your account but the order shows as failed, it is usually reversed by your bank automatically within 5 to 7 working days. If it is not, or if you were charged twice, write to us with the payment ID and we will refund it in full.

Contact us

Questions, requests or complaints about this page can be sent to:

We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt.